How do I return an item?
""Soccer Innovations™ stands behind our products. Simply call or email our Customer Service Department (877.757.9255). Various warranties apply based on product type and usage. We want a completely satisfied customer.”
Exchanges or Returns
Customer satisfaction is very important to Soccer Innovations. If customers are dissatisfied with any product purchased they may return it by obtaining a Return Authorization Number, by contacting Customer Service within 7 business days from the date the order arrived . Once the product is received into our warehouse, we will evaluate the return and issue a credit after the product is evaluated based on the following policies:
- Soccer Innovations Error: If customers are returning the product due to a defect, or if their order was incorrect due to our error, we will refund the entire price for the purchase, including all shipping/handling costs and sales tax if applicable. Customers must notifySoccer Innovations within 7 business days after receiving their order for all claims regarding shortages or defective merchandise.
- Customer Error: Wrong sizes and colors will be refunded or credited for the purchase price and any applicable sales tax. The customer will be responsible for all shipping and handling costs to return the product to Soccer Innovations. Customers must notify Soccer Innovations within 7 business days after receiving their order for all claims where customer has made an error. Returns may be subject to a 15% restocking charge.
- Manufacturer Warranties: We warranty all our products for a period of 90 days from the date the product arrived. If you have an issue with one of our products, please contact Customer Service. Customer Service may ask for a description and/or photos of the defect or damage prior to issuing a credit or a Return Authorization. However, we will not accept returns for merchandise that has been worn or damaged by the customer. Notwithstanding the aforementioned, Soccer Innovations provides a more detailed warranty on its product known as the MVP Team Shelter. Please contact us anytime for a copy. PEVO Goals are not manufactured by Soccer Innovations and are subject to their warranty and return policies. Our customer service will be glad to help you should you have any issues relating to PEVO Goals.
- No Credit: No credit will be issued for returns that do not include the original packing slip and/or Return Authorization Number.
- Custom Products: Products that are personalized, imprinted, or made to order are non-returnable. This includes products such as logo or number on bibs, customized team shelter covers, logo on balls, etc.
- Return/Exchange Process Time: Usually, 3-5 business days after we have received the merchandise.
Out of Stock, oh no!!
There are times that our inventory levels will be incorrect or we ran out just before your order was received. If this happens, we will contact you as quickly as possible to notify you of the back order at which time you can agree to keep it your on back order or, we will happily issue a refund or offer a like kind item, if available.